At MonkeysCloud, reliability and transparency are extremely important to us. Over the past few days, some users experienced issues receiving account-related email notifications, including email verification messages and authentication codes. We sincerely apologize for the inconvenience and frustration this may have caused.
At MonkeysCloud, reliability and transparency are extremely important to us.
Over the past few days, some users experienced issues receiving account-related email notifications, including email verification messages and authentication codes. We sincerely apologize for the inconvenience and frustration this may have caused.
Our engineering team identified the root cause and has implemented the necessary fixes to restore normal email delivery operations.
What You Should Do
If you did not receive your account verification email:
Return to the login page
Attempt to log in again
Request a new email verification code
A new verification email should now arrive correctly.
Important Notes
Please also check your Spam or Junk folder
Some email providers may delay delivery for a few minutes
Adding our domain to your safe sender list can help improve delivery
Our Commitment
We are continuing to monitor the system closely to ensure stable delivery and improve notification reliability across the platform.
Thank you for your patience and for continuing to trust MonkeysCloud.
- The MonkeysCloud Team